/* ============================================================
   KeyWeb Area Clienti — Portale Ticket
   Design allineato al gestionale KeyWeb (Google Sans + palette #1a73e8)
   ============================================================ */

:root {
    --kw-primary: #1a73e8;
    --kw-primary-hover: #1557b0;
    --kw-primary-soft: #d3e3fd;
    --kw-primary-text: #041e49;

    --kw-success: #137333;
    --kw-success-soft: #e6f4ea;
    --kw-warning: #b06000;
    --kw-warning-soft: #fef7e0;
    --kw-danger: #c5221f;
    --kw-danger-soft: #fce8e6;

    --kw-text: #202124;
    --kw-text-muted: #5f6368;
    --kw-text-light: #80868b;

    --kw-bg: #f1f3f4;
    --kw-bg-alt: #f8f9fa;
    --kw-card: #ffffff;
    --kw-border: #dadce0;
    --kw-border-light: #e8eaed;

    --kw-shadow-sm: 0 1px 2px rgba(60,64,67,.06), 0 1px 3px rgba(60,64,67,.1);
    --kw-shadow-md: 0 2px 6px rgba(60,64,67,.08), 0 4px 12px rgba(60,64,67,.08);
    --kw-shadow-lg: 0 8px 32px rgba(60,64,67,.14);

    --kw-radius-sm: 6px;
    --kw-radius: 8px;
    --kw-radius-lg: 12px;
    --kw-radius-pill: 999px;

    --kw-font: 'Google Sans', 'Google Sans Display', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;
}

* { margin: 0; padding: 0; box-sizing: border-box; }

html, body {
    font-family: var(--kw-font);
    font-size: 15px;
    line-height: 1.5;
    color: var(--kw-text);
    background: var(--kw-bg);
    -webkit-font-smoothing: antialiased;
    -moz-osx-font-smoothing: grayscale;
    min-height: 100vh;
}

strong { font-weight: 500; }
a { color: var(--kw-primary); text-decoration: none; }
a:hover { color: var(--kw-primary-hover); }

h1, h2, h3, h4 {
    font-family: 'Google Sans Display', var(--kw-font);
    font-weight: 500;
    color: var(--kw-text);
    letter-spacing: -0.01em;
    line-height: 1.25;
}
h1 { font-size: 28px; }
h2 { font-size: 18px; }
h3 { font-size: 16px; }

/* ============================================================ LAYOUT */
.container {
    max-width: 1240px;
    margin: 0 auto;
    padding: 0 24px;
}
main.container { padding-top: 24px; padding-bottom: 60px; }

/* ============================================================ NAVBAR */
.navbar {
    background: #fff;
    border-bottom: 1px solid var(--kw-border);
    position: sticky;
    top: 0;
    z-index: 100;
}
.navbar-inner {
    display: flex;
    align-items: center;
    gap: 24px;
    height: 64px;
}
.navbar-brand {
    display: flex;
    align-items: center;
    gap: 10px;
    font-family: 'Google Sans Display', var(--kw-font);
    font-size: 22px;
    font-weight: 500;
    color: var(--kw-text);
    letter-spacing: -0.02em;
    flex-shrink: 0;
}
.navbar-brand::before {
    content: '';
    display: block;
    width: 32px;
    height: 32px;
    border-radius: 8px;
    background: linear-gradient(135deg, var(--kw-primary) 0%, #4285f4 100%);
    box-shadow: 0 2px 8px rgba(26,115,232,.28);
}
.navbar-brand:hover { color: var(--kw-text); }
.navbar-brand small {
    display: block;
    font-size: 11px;
    font-weight: 400;
    color: var(--kw-text-muted);
    letter-spacing: 0.08em;
    text-transform: uppercase;
    margin-top: -2px;
}
.navbar-nav {
    display: flex;
    gap: 4px;
    flex: 1;
}
.nav-link {
    padding: 8px 16px;
    border-radius: var(--kw-radius);
    color: var(--kw-text-muted);
    font-size: 14px;
    font-weight: 500;
    transition: all .12s;
}
.nav-link:hover {
    background: var(--kw-bg);
    color: var(--kw-text);
}
.nav-link.active {
    background: var(--kw-primary-soft);
    color: var(--kw-primary-text);
}
.nav-link.active:hover { background: var(--kw-primary-soft); color: var(--kw-primary-text); }

.navbar-user {
    display: flex;
    align-items: center;
    gap: 12px;
    flex-shrink: 0;
}
.user-avatar {
    width: 34px;
    height: 34px;
    border-radius: 50%;
    background: var(--kw-primary);
    color: #fff;
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 500;
    font-size: 14px;
    flex-shrink: 0;
}
.user-name {
    font-size: 14px;
    color: var(--kw-text);
    font-weight: 500;
}
.navbar-toggle {
    display: none;
    background: transparent;
    border: none;
    font-size: 22px;
    cursor: pointer;
    color: var(--kw-text);
    padding: 6px 10px;
    border-radius: var(--kw-radius);
}
.navbar-toggle:hover { background: var(--kw-bg); }

/* ============================================================ PAGE HEADER */
.page-header {
    display: flex;
    align-items: flex-end;
    justify-content: space-between;
    gap: 16px;
    margin-bottom: 24px;
    flex-wrap: wrap;
}
.page-header h1 { margin: 0; }
.page-header .subtitle {
    color: var(--kw-text-muted);
    font-size: 14px;
    margin: 4px 0 0;
}

/* ============================================================ HERO */
.hero {
    position: relative;
    background: linear-gradient(135deg, #1a73e8 0%, #4285f4 60%, #6ba1f5 100%);
    color: #fff;
    padding: 32px 36px;
    border-radius: var(--kw-radius-lg);
    margin-bottom: 24px;
    overflow: hidden;
    box-shadow: 0 4px 24px rgba(26,115,232,.22);
}
.hero::after {
    content: '';
    position: absolute;
    right: -60px;
    top: -60px;
    width: 240px;
    height: 240px;
    background: radial-gradient(circle, rgba(255,255,255,.14) 0%, transparent 65%);
    border-radius: 50%;
    pointer-events: none;
}
.hero h1 {
    color: #fff;
    margin: 0;
    font-size: 26px;
    font-weight: 500;
}
.hero p {
    color: rgba(255,255,255,.88);
    margin: 6px 0 0;
    font-size: 14px;
}

/* ============================================================ CARD / SECTION */
.card, .section {
    background: var(--kw-card);
    border: 1px solid var(--kw-border-light);
    border-radius: var(--kw-radius-lg);
    padding: 22px 26px;
    margin-bottom: 18px;
    box-shadow: var(--kw-shadow-sm);
}
.card h3 { margin-top: 0; }

.section-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-bottom: 18px;
    gap: 12px;
    padding-bottom: 14px;
    border-bottom: 1px solid var(--kw-border-light);
}
.section-header h2 {
    margin: 0;
    font-size: 16px;
    font-weight: 500;
    color: var(--kw-text);
    display: flex;
    align-items: center;
    gap: 10px;
}
.section-header h2 .count {
    background: var(--kw-primary-soft);
    color: var(--kw-primary-text);
    font-size: 12px;
    font-weight: 500;
    padding: 2px 10px;
    border-radius: var(--kw-radius-pill);
}
.section-actions { display: flex; gap: 8px; }

/* ============================================================ BUTTONS */
.btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 6px;
    padding: 9px 20px;
    border-radius: var(--kw-radius);
    border: 1px solid transparent;
    background: transparent;
    color: var(--kw-text);
    font-family: inherit;
    font-size: 14px;
    font-weight: 500;
    line-height: 1.2;
    cursor: pointer;
    text-decoration: none;
    transition: all .12s;
    white-space: nowrap;
}
.btn:hover { text-decoration: none; }
.btn:focus-visible { outline: 2px solid var(--kw-primary); outline-offset: 2px; }

.btn-primary {
    background: var(--kw-primary);
    color: #fff;
    border-color: var(--kw-primary);
}
.btn-primary:hover {
    background: var(--kw-primary-hover);
    color: #fff;
    box-shadow: 0 2px 8px rgba(26,115,232,.32);
}
.btn-secondary {
    background: #fff;
    color: var(--kw-text);
    border-color: var(--kw-border);
}
.btn-secondary:hover { background: var(--kw-bg); border-color: #c0c4c9; }
.btn-danger { background: var(--kw-danger); color: #fff; border-color: var(--kw-danger); }
.btn-danger:hover { background: #a51913; border-color: #a51913; color: #fff; }
.btn-sm { padding: 6px 14px; font-size: 13px; }
.btn-block { width: 100%; }

/* ============================================================ FORM */
.form-group { margin-bottom: 18px; }
.form-group:last-child { margin-bottom: 0; }
.form-group label {
    display: block;
    font-size: 13px;
    font-weight: 500;
    color: var(--kw-text);
    margin-bottom: 6px;
}
.form-group input[type="text"],
.form-group input[type="email"],
.form-group input[type="password"],
.form-group input[type="file"],
.form-group select,
.form-group textarea {
    width: 100%;
    padding: 10px 14px;
    background: #fff;
    border: 1px solid var(--kw-border);
    border-radius: var(--kw-radius-sm);
    color: var(--kw-text);
    font-family: inherit;
    font-size: 15px;
    line-height: 1.4;
    transition: border-color .12s, box-shadow .12s;
}
/* Custom chevron sui select — allineato al resto degli input */
.form-group select {
    appearance: none;
    -webkit-appearance: none;
    -moz-appearance: none;
    padding-right: 40px;
    background-image: url("data:image/svg+xml;charset=utf-8,%3Csvg viewBox='0 0 24 24' xmlns='http://www.w3.org/2000/svg'%3E%3Cpath fill='%235f6368' d='M7 10l5 5 5-5z'/%3E%3C/svg%3E");
    background-repeat: no-repeat;
    background-position: right 10px center;
    background-size: 20px 20px;
    cursor: pointer;
}
.form-group select:focus {
    background-image: url("data:image/svg+xml;charset=utf-8,%3Csvg viewBox='0 0 24 24' xmlns='http://www.w3.org/2000/svg'%3E%3Cpath fill='%231a73e8' d='M7 10l5 5 5-5z'/%3E%3C/svg%3E");
}
.form-group select option { padding: 8px 12px; }
/* Attachments (multiplo) */
.att-picker {
    display: flex;
    flex-direction: column;
    gap: 10px;
}
.att-drop {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 10px;
    padding: 20px 16px;
    background: var(--kw-bg-alt);
    border: 2px dashed var(--kw-border);
    border-radius: var(--kw-radius);
    color: var(--kw-text-muted);
    font-size: 14px;
    cursor: pointer;
    transition: all .12s;
}
.att-drop:hover,
.att-drop.dragover {
    background: var(--kw-primary-soft);
    border-color: var(--kw-primary);
    color: var(--kw-primary-text);
}
.att-drop input[type=file] { display: none; }
.att-drop svg { flex-shrink: 0; }
.att-list {
    display: flex;
    flex-wrap: wrap;
    gap: 10px;
    padding: 0;
    margin: 0;
    list-style: none;
}
.att-item {
    display: flex;
    align-items: center;
    gap: 8px;
    padding: 6px 8px 6px 6px;
    background: #fff;
    border: 1px solid var(--kw-border-light);
    border-radius: var(--kw-radius-sm);
    font-size: 13px;
    max-width: 100%;
}
.att-thumb {
    width: 36px;
    height: 36px;
    border-radius: 4px;
    background: var(--kw-bg-alt);
    object-fit: cover;
    flex-shrink: 0;
}
.att-name {
    max-width: 180px;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
    color: var(--kw-text);
}
.att-size { color: var(--kw-text-muted); font-size: 11px; }
.att-remove {
    background: transparent;
    border: none;
    color: var(--kw-text-muted);
    cursor: pointer;
    padding: 4px 6px;
    line-height: 1;
    font-size: 16px;
    border-radius: 4px;
}
.att-remove:hover { background: var(--kw-danger-soft); color: var(--kw-danger); }
.form-group textarea { resize: vertical; min-height: 100px; }
.form-group input:focus,
.form-group select:focus,
.form-group textarea:focus {
    outline: none;
    border-color: var(--kw-primary);
    box-shadow: 0 0 0 3px rgba(26,115,232,.15);
}
.form-group small { color: var(--kw-text-light); font-size: 12px; display: block; margin-top: 4px; }

.form-row { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; }
.form-actions {
    display: flex;
    gap: 10px;
    justify-content: flex-end;
    margin-top: 24px;
    padding-top: 20px;
    border-top: 1px solid var(--kw-border-light);
}

/* ============================================================ ALERT */
.alert {
    padding: 12px 16px;
    border-radius: var(--kw-radius);
    margin-bottom: 18px;
    font-size: 14px;
    border-left: 4px solid;
    display: flex;
    align-items: flex-start;
    gap: 10px;
}
.alert-danger  { background: var(--kw-danger-soft);  border-color: var(--kw-danger);  color: #7f1d1c; }
.alert-success { background: var(--kw-success-soft); border-color: var(--kw-success); color: #0d5024; }
.alert-info    { background: var(--kw-primary-soft); border-color: var(--kw-primary); color: var(--kw-primary-text); }
.alert-warning { background: var(--kw-warning-soft); border-color: var(--kw-warning); color: #7c3f00; }

/* ============================================================ LOGIN */
.page-login {
    min-height: 100vh;
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 24px;
    background:
        radial-gradient(circle at 20% 20%, rgba(26,115,232,.08), transparent 50%),
        radial-gradient(circle at 85% 75%, rgba(66,133,244,.10), transparent 55%),
        var(--kw-bg);
}
.login-container { width: 100%; max-width: 420px; }
.login-card {
    background: var(--kw-card);
    border-radius: 16px;
    padding: 44px 40px 36px;
    box-shadow: var(--kw-shadow-lg);
}
.login-header { text-align: center; margin-bottom: 32px; }
.login-header .brand-mark {
    width: 64px;
    height: 64px;
    border-radius: 16px;
    background: linear-gradient(135deg, var(--kw-primary) 0%, #4285f4 100%);
    box-shadow: 0 6px 20px rgba(26,115,232,.32);
    display: inline-flex;
    align-items: center;
    justify-content: center;
    color: #fff;
    font-family: 'Google Sans Display', var(--kw-font);
    font-size: 26px;
    font-weight: 600;
    margin-bottom: 18px;
}
.login-header h1 {
    font-size: 22px;
    font-weight: 500;
    color: var(--kw-text);
    margin: 0;
}
.login-header p {
    color: var(--kw-text-muted);
    font-size: 13px;
    margin: 4px 0 0;
}
.login-form { margin-bottom: 20px; }
.login-footer {
    text-align: center;
    color: var(--kw-text-light);
    font-size: 13px;
    padding-top: 22px;
    border-top: 1px solid var(--kw-border-light);
}

/* ============================================================ STATS */
.stats-grid {
    display: grid;
    grid-template-columns: repeat(4, 1fr);
    gap: 12px;
    margin-bottom: 24px;
}
.stat-card {
    background: var(--kw-card);
    border: 1px solid var(--kw-border-light);
    border-radius: var(--kw-radius);
    padding: 18px 20px;
    box-shadow: var(--kw-shadow-sm);
    transition: transform .12s, box-shadow .12s;
    display: flex;
    flex-direction: column;
    gap: 6px;
    text-decoration: none;
    color: inherit;
    cursor: pointer;
}
.stat-card:hover {
    transform: translateY(-1px);
    box-shadow: var(--kw-shadow-md);
    color: inherit;
    text-decoration: none;
}
.stat-icon {
    width: 36px;
    height: 36px;
    border-radius: 10px;
    display: flex;
    align-items: center;
    justify-content: center;
    margin-bottom: 4px;
    font-size: 18px;
}
.stat-number {
    font-family: 'Google Sans Display', var(--kw-font);
    font-size: 30px;
    font-weight: 500;
    line-height: 1;
    color: var(--kw-text);
    letter-spacing: -0.02em;
}
.stat-label {
    font-size: 12px;
    color: var(--kw-text-muted);
    text-transform: uppercase;
    letter-spacing: .04em;
    font-weight: 500;
}
.stat-total    .stat-icon { background: var(--kw-bg); color: var(--kw-text-muted); }
.stat-open     .stat-icon { background: var(--kw-primary-soft); color: var(--kw-primary-text); }
.stat-open     .stat-number { color: var(--kw-primary); }
.stat-progress .stat-icon { background: var(--kw-warning-soft); color: var(--kw-warning); }
.stat-progress .stat-number { color: var(--kw-warning); }
.stat-resolved .stat-icon { background: var(--kw-success-soft); color: var(--kw-success); }
.stat-resolved .stat-number { color: var(--kw-success); }

/* ============================================================ TEAM */
.team-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(300px, 1fr));
    gap: 12px;
}
.team-card {
    display: flex;
    gap: 14px;
    align-items: center;
    padding: 14px 16px;
    background: var(--kw-bg-alt);
    border-radius: var(--kw-radius);
    border: 1px solid var(--kw-border-light);
    transition: box-shadow .12s;
    min-width: 0;
}
.team-card:hover { box-shadow: var(--kw-shadow-sm); background: #fff; }
.team-avatar {
    width: 56px;
    height: 56px;
    border-radius: 50%;
    background: linear-gradient(135deg, var(--kw-primary) 0%, #4285f4 100%);
    color: #fff;
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 500;
    font-size: 18px;
    flex-shrink: 0;
    overflow: hidden;
    box-shadow: 0 3px 8px rgba(26,115,232,.28);
}
.team-avatar img { width: 100%; height: 100%; object-fit: cover; }
.team-info { flex: 1; min-width: 0; overflow: hidden; }
.team-info strong {
    display: block;
    font-size: 14px;
    color: var(--kw-text);
    font-weight: 500;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}
.team-role {
    font-size: 12px;
    color: var(--kw-text-muted);
    margin-top: 2px;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}
.team-contact {
    display: block;
    font-size: 12px;
    color: var(--kw-primary);
    margin-top: 2px;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
    max-width: 100%;
}
.team-contact:hover { text-decoration: underline; }

/* ============================================================ PROJECTS */
.projects-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(320px, 1fr));
    gap: 16px;
}
.project-card {
    position: relative;
    padding: 22px 22px 18px;
    background: #fff;
    border: 1px solid var(--kw-border-light);
    border-radius: var(--kw-radius-lg);
    display: flex;
    flex-direction: column;
    gap: 12px;
    text-decoration: none;
    color: inherit;
    transition: transform .15s, box-shadow .15s;
    box-shadow: 0 1px 2px rgba(60,64,67,.05);
}
.project-card:hover {
    box-shadow: 0 6px 20px rgba(60,64,67,.12), 0 2px 6px rgba(60,64,67,.06);
    transform: translateY(-2px);
    color: inherit;
    text-decoration: none;
}
.project-card-title {
    display: flex;
    align-items: flex-start;
    gap: 12px;
    margin-top: 4px;
}
.project-icon {
    width: 40px;
    height: 40px;
    border-radius: 10px;
    background: var(--kw-primary-soft);
    color: var(--kw-primary);
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
}
.project-title-body { flex: 1; min-width: 0; }
.project-title-body strong {
    display: block;
    font-family: 'Google Sans Display', var(--kw-font);
    font-size: 16px;
    color: var(--kw-text);
    font-weight: 500;
    line-height: 1.3;
}
.project-code {
    display: block;
    font-size: 12px;
    color: var(--kw-text-muted);
    margin-top: 2px;
}
.project-footer {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding-top: 10px;
    border-top: 1px solid var(--kw-border-light);
    font-size: 12px;
    color: var(--kw-text-muted);
}
.project-footer .link {
    color: var(--kw-primary);
    font-weight: 500;
    display: inline-flex;
    align-items: center;
    gap: 4px;
}
.project-header {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    gap: 8px;
}
.project-header strong { font-size: 14px; color: var(--kw-text); font-weight: 500; }
.project-badge {
    padding: 3px 10px;
    border-radius: var(--kw-radius-pill);
    font-size: 11px;
    font-weight: 500;
    white-space: nowrap;
    text-transform: uppercase;
    letter-spacing: .03em;
}
.project-hours { display: flex; flex-direction: column; gap: 6px; }
.hours-labels {
    display: flex;
    justify-content: space-between;
    font-size: 12px;
    color: var(--kw-text-muted);
    gap: 8px;
    flex-wrap: wrap;
}
.hours-labels strong { color: var(--kw-text); font-weight: 500; }
.hours-bar {
    height: 6px;
    background: var(--kw-border-light);
    border-radius: var(--kw-radius-pill);
    overflow: hidden;
}
.hours-bar-fill {
    height: 100%;
    border-radius: var(--kw-radius-pill);
    transition: width .3s;
}
.hours-percent { text-align: right; font-size: 12px; font-weight: 500; }
.project-anno { font-size: 12px; color: var(--kw-text-light); }

/* ============================================================ REFERENTI TIMELINE */
.ref-timeline {
    list-style: none;
    padding: 0;
    margin: 0;
    position: relative;
}
.ref-timeline::before {
    content: '';
    position: absolute;
    left: 31px;
    top: 30px;
    bottom: 30px;
    width: 2px;
    background: linear-gradient(to bottom, var(--kw-primary-soft), var(--kw-border-light));
    border-radius: 2px;
}
.ref-item {
    display: flex;
    gap: 18px;
    padding: 22px 0;
    position: relative;
    align-items: flex-start;
}
.ref-item + .ref-item { border-top: 1px dashed var(--kw-border-light); margin-top: 4px; padding-top: 26px; }

/* Card produzione: highlight in cima. Avatar restA allineato agli altri (nessun padding sx).
   Il background/border cade solo sul body a destra. */
.ref-item-produzione { padding: 22px 0; }
.ref-item-produzione .ref-body {
    background: linear-gradient(135deg, rgba(26,115,232,.05) 0%, rgba(66,133,244,.06) 100%);
    border: 1px solid var(--kw-primary-soft);
    border-radius: var(--kw-radius-lg);
    padding: 16px 20px;
    margin-top: -4px;
}
.ref-item-produzione + .ref-item { border-top: none; padding-top: 22px; margin-top: 8px; }
.ref-avatar-produzione {
    background: linear-gradient(135deg, #041e49 0%, var(--kw-primary) 60%, #4285f4 100%);
    box-shadow: 0 4px 12px rgba(4,30,73,.28), 0 0 0 3px #fff;
}
.ref-badge-produzione {
    background: var(--kw-primary) !important;
    color: #fff !important;
}

/* Info paragrafo cliente */
.ref-info {
    font-size: 13px;
    color: var(--kw-text);
    line-height: 1.55;
    margin-top: 10px;
    padding: 10px 14px;
    background: var(--kw-bg-alt);
    border-left: 3px solid var(--kw-primary-soft);
    border-radius: 0 var(--kw-radius-sm) var(--kw-radius-sm) 0;
    white-space: pre-wrap;
}
.ref-item-produzione .ref-info {
    background: rgba(255,255,255,.6);
    border-left-color: var(--kw-primary);
}
.ref-avatar {
    width: 64px;
    height: 64px;
    border-radius: 50%;
    background: linear-gradient(135deg, var(--kw-primary) 0%, #4285f4 100%);
    color: #fff;
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 500;
    font-size: 20px;
    flex-shrink: 0;
    overflow: hidden;
    box-shadow: 0 3px 10px rgba(26,115,232,.28), 0 0 0 3px #fff;
    position: relative;
    z-index: 1;
}
.ref-avatar img { width: 100%; height: 100%; object-fit: cover; }
.ref-body {
    flex: 1;
    min-width: 0;
    padding-top: 4px;
    min-height: 96px; /* stabilizza altezza card anche senza info paragrafo */
    display: flex;
    flex-direction: column;
    justify-content: center;
}
.ref-name {
    font-size: 15px;
    font-weight: 500;
    color: var(--kw-text);
    display: flex;
    align-items: center;
    flex-wrap: wrap;
    gap: 8px;
}
.ref-badge {
    display: inline-block;
    padding: 2px 10px;
    background: var(--kw-primary-soft);
    color: var(--kw-primary-text);
    border-radius: var(--kw-radius-pill);
    font-size: 11px;
    font-weight: 500;
    letter-spacing: .02em;
}
.ref-meta {
    font-size: 12px;
    color: var(--kw-text-muted);
    margin-top: 3px;
}
.ref-contacts {
    display: flex;
    flex-wrap: wrap;
    gap: 6px 14px;
    margin-top: 8px;
}
.ref-link {
    display: inline-flex;
    align-items: center;
    gap: 5px;
    padding: 4px 10px;
    background: var(--kw-bg-alt);
    border: 1px solid var(--kw-border-light);
    border-radius: var(--kw-radius-pill);
    color: var(--kw-text-muted);
    font-size: 12px;
    text-decoration: none;
    transition: all .12s;
    max-width: 100%;
}
.ref-link:hover {
    background: var(--kw-primary-soft);
    color: var(--kw-primary-text);
    border-color: var(--kw-primary-soft);
    text-decoration: none;
}
.ref-link span {
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
    max-width: 260px;
}
.ref-link svg { flex-shrink: 0; }

/* ============================================================ ACTIVITY TIMELINE */
.act-timeline {
    list-style: none;
    padding: 0;
    margin: 0;
    position: relative;
}
.act-timeline::before {
    content: '';
    position: absolute;
    left: 12px;
    top: 8px;
    bottom: 8px;
    width: 2px;
    background: linear-gradient(to bottom, var(--kw-primary-soft), var(--kw-border-light));
    border-radius: 2px;
}
.act-item {
    position: relative;
    padding: 14px 0 14px 40px;
    border-bottom: 1px dashed var(--kw-border-light);
}
.act-item:last-child { border-bottom: none; }
.act-item::before {
    content: '';
    position: absolute;
    left: 7px;
    top: 20px;
    width: 12px;
    height: 12px;
    border-radius: 50%;
    background: #fff;
    border: 3px solid var(--kw-primary);
    box-shadow: 0 0 0 3px #fff;
    z-index: 1;
}
.act-item.act-completed::before { border-color: var(--kw-success); }
.act-item.act-in_corso::before  { border-color: var(--kw-warning); animation: act-pulse 1.5s ease-in-out infinite; }
.act-item.act-sospesa::before   { border-color: var(--kw-text-muted); }
.act-item.act-annullata::before { border-color: var(--kw-danger); }
@keyframes act-pulse {
    0%, 100% { box-shadow: 0 0 0 3px #fff, 0 0 0 3px rgba(185, 96, 0, .35); }
    50%      { box-shadow: 0 0 0 3px #fff, 0 0 0 8px rgba(185, 96, 0, 0); }
}
.act-head {
    display: flex;
    align-items: baseline;
    justify-content: space-between;
    gap: 10px;
    flex-wrap: wrap;
    margin-bottom: 4px;
}
.act-title {
    font-size: 15px;
    font-weight: 500;
    color: var(--kw-text);
    line-height: 1.3;
}
.act-date {
    font-size: 12px;
    color: var(--kw-text-muted);
    white-space: nowrap;
}
.act-badges {
    display: flex;
    gap: 6px;
    flex-wrap: wrap;
    align-items: center;
    margin: 6px 0;
}
.act-badge {
    display: inline-flex;
    align-items: center;
    gap: 4px;
    padding: 2px 10px;
    border-radius: var(--kw-radius-pill);
    font-size: 11px;
    font-weight: 500;
    line-height: 1.4;
}
.act-badge-stato-pianificata { background: #e0e7ff; color: #3730a3; }
.act-badge-stato-in_corso    { background: var(--kw-warning-soft); color: var(--kw-warning); }
.act-badge-stato-completata  { background: var(--kw-success-soft); color: var(--kw-success); }
.act-badge-stato-sospesa     { background: var(--kw-border-light); color: var(--kw-text-muted); }
.act-badge-stato-annullata   { background: var(--kw-danger-soft); color: var(--kw-danger); }
.act-badge-reparto {
    background: var(--kw-primary-soft);
    color: var(--kw-primary-text);
}
.act-badge-reparto::before {
    content: '';
    width: 6px;
    height: 6px;
    border-radius: 50%;
    background: currentColor;
}
.act-desc {
    font-size: 13px;
    color: var(--kw-text-muted);
    line-height: 1.5;
    margin-top: 6px;
    white-space: pre-wrap;
    padding: 8px 12px;
    background: var(--kw-bg-alt);
    border-left: 3px solid var(--kw-primary-soft);
    border-radius: 0 var(--kw-radius-sm) var(--kw-radius-sm) 0;
}
.act-meta {
    display: flex;
    gap: 14px;
    flex-wrap: wrap;
    margin-top: 6px;
    font-size: 12px;
    color: var(--kw-text-muted);
}
.act-meta > span { display: inline-flex; align-items: center; gap: 4px; }
.act-meta svg { flex-shrink: 0; }

/* ============================================================ DOCUMENTS */
.docs-list {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(260px, 1fr));
    gap: 10px;
}
.doc-card {
    display: flex;
    align-items: center;
    gap: 12px;
    padding: 12px 14px;
    background: var(--kw-bg-alt);
    border: 1px solid var(--kw-border-light);
    border-radius: var(--kw-radius);
    text-decoration: none;
    color: inherit;
    transition: all .12s;
}
.doc-card:hover {
    background: #fff;
    border-color: var(--kw-primary-soft);
    box-shadow: var(--kw-shadow-sm);
    color: inherit;
    text-decoration: none;
}
.doc-icon {
    width: 36px;
    height: 36px;
    border-radius: 8px;
    display: flex;
    align-items: center;
    justify-content: center;
    background: var(--kw-primary-soft);
    color: var(--kw-primary);
    flex-shrink: 0;
}
.doc-body { flex: 1; min-width: 0; }
.doc-title {
    font-size: 14px;
    font-weight: 500;
    color: var(--kw-text);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}
.doc-meta {
    font-size: 11px;
    color: var(--kw-text-muted);
    margin-top: 2px;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}
.doc-download {
    color: var(--kw-text-muted);
    flex-shrink: 0;
}
.doc-card:hover .doc-download { color: var(--kw-primary); }

/* ============================================================ TABLE */
.table-responsive { overflow-x: auto; margin: 0 -6px; }
.table {
    width: 100%;
    border-collapse: collapse;
    font-size: 14px;
}
.table th {
    text-align: left;
    padding: 10px 14px;
    background: var(--kw-bg-alt);
    color: var(--kw-text-muted);
    font-weight: 500;
    font-size: 12px;
    text-transform: uppercase;
    letter-spacing: .04em;
    border-bottom: 1px solid var(--kw-border-light);
}
.table td {
    padding: 14px 14px;
    border-bottom: 1px solid var(--kw-border-light);
    color: var(--kw-text);
    vertical-align: middle;
}
.table tbody tr { transition: background .1s; }
.table tbody tr:hover { background: var(--kw-bg-alt); }
.table tbody tr:last-child td { border-bottom: none; }

/* ============================================================ BADGES */
.badge {
    display: inline-flex;
    align-items: center;
    padding: 3px 10px;
    border-radius: var(--kw-radius-pill);
    font-size: 12px;
    font-weight: 500;
    line-height: 1.3;
    white-space: nowrap;
}
.badge-aperto             { background: var(--kw-primary-soft); color: var(--kw-primary-text); }
.badge-in_lavorazione     { background: var(--kw-warning-soft); color: var(--kw-warning); }
.badge-in_attesa_cliente  { background: #fce8b2; color: #b06000; border:1px solid #f4b400; }
.badge-risolto            { background: var(--kw-success-soft); color: var(--kw-success); }
.badge-chiuso             { background: var(--kw-border-light); color: var(--kw-text-muted); }

.badge-priority {
    display: inline-flex;
    align-items: center;
    gap: 5px;
    padding: 3px 9px;
    border-radius: var(--kw-radius-sm);
    font-size: 11px;
    font-weight: 500;
    text-transform: uppercase;
    letter-spacing: .04em;
    white-space: nowrap;
}
.badge-priority::before {
    content: '';
    width: 6px;
    height: 6px;
    border-radius: 50%;
    background: currentColor;
}
.badge-priority-bassa   { background: #f1f3f4; color: #5f6368; }
.badge-priority-normale { background: var(--kw-primary-soft); color: var(--kw-primary-text); }
.badge-priority-alta    { background: #fff3e0; color: #ef6c00; }
.badge-priority-urgente { background: var(--kw-danger-soft); color: var(--kw-danger); }

/* ============================================================ FILTERS BAR */
.filters-bar {
    display: flex;
    gap: 8px;
    flex-wrap: wrap;
    margin-bottom: 20px;
    padding: 12px;
    background: var(--kw-card);
    border: 1px solid var(--kw-border-light);
    border-radius: var(--kw-radius);
    box-shadow: var(--kw-shadow-sm);
}
.filter-chip {
    padding: 7px 16px;
    border-radius: var(--kw-radius-pill);
    background: transparent;
    color: var(--kw-text-muted);
    font-size: 13px;
    font-weight: 500;
    border: 1px solid transparent;
    transition: all .12s;
}
.filter-chip:hover {
    background: var(--kw-bg);
    color: var(--kw-text);
}
.filter-chip.active {
    background: var(--kw-primary-soft);
    color: var(--kw-primary-text);
}

/* ============================================================ PAGINATION */
.pagination {
    display: flex;
    justify-content: center;
    align-items: center;
    gap: 14px;
    margin-top: 24px;
    padding: 16px;
}
.pagination-info { font-size: 13px; color: var(--kw-text-muted); }

/* ============================================================ EMPTY STATE */
.empty-state {
    text-align: center;
    padding: 40px 20px;
    color: var(--kw-text-muted);
}
.empty-state .empty-icon {
    width: 56px;
    height: 56px;
    border-radius: 50%;
    background: var(--kw-bg);
    color: var(--kw-text-light);
    display: inline-flex;
    align-items: center;
    justify-content: center;
    font-size: 26px;
    margin-bottom: 14px;
}
.empty-state p { margin: 0 0 12px; color: var(--kw-text-muted); font-size: 14px; }
.empty-state-sm { padding: 24px 20px; }

/* ============================================================ TICKET DETAIL */
.ticket-detail-layout {
    display: grid;
    grid-template-columns: 320px 1fr;
    gap: 20px;
    align-items: start;
}
.ticket-info-card {
    position: sticky;
    top: 84px;
    padding: 22px 24px;
}
.ticket-info-card h3 {
    padding-bottom: 14px;
    margin-bottom: 18px;
    border-bottom: 1px solid var(--kw-border-light);
    line-height: 1.35;
}
.ticket-meta { display: flex; flex-direction: column; gap: 14px; }
.meta-item { display: flex; flex-direction: column; gap: 4px; }
.meta-label {
    font-size: 11px;
    text-transform: uppercase;
    letter-spacing: .05em;
    color: var(--kw-text-light);
    font-weight: 500;
}
.meta-item > span:not(.meta-label):not(.badge):not(.badge-priority) {
    font-size: 14px;
    color: var(--kw-text);
}

/* Conversation */
.conversation-card { padding: 0; overflow: hidden; }
.conversation-card > h3 { padding: 18px 24px; margin: 0; border-bottom: 1px solid var(--kw-border-light); }
.messages-list {
    padding: 20px 24px;
    display: flex;
    flex-direction: column;
    gap: 14px;
    max-height: 640px;
    overflow-y: auto;
}
.message {
    max-width: 78%;
    padding: 14px 18px;
    border-radius: var(--kw-radius-lg);
    position: relative;
    box-shadow: var(--kw-shadow-sm);
}
.message-cliente {
    align-self: flex-end;
    background: linear-gradient(135deg, var(--kw-primary) 0%, #4285f4 100%);
    color: #fff;
    border-bottom-right-radius: 4px;
}
.message-cliente .message-header strong,
.message-cliente .message-time { color: rgba(255,255,255,.92); }
.message-operatore {
    align-self: flex-start;
    background: #fff;
    color: var(--kw-text);
    border: 1px solid var(--kw-border-light);
    border-bottom-left-radius: 4px;
}
.message-header {
    display: flex;
    justify-content: space-between;
    align-items: baseline;
    gap: 10px;
    margin-bottom: 6px;
    font-size: 12px;
}
.message-header strong { font-weight: 500; }
.message-time { font-size: 11px; opacity: .85; }
.message-body {
    font-size: 14px;
    line-height: 1.55;
    white-space: pre-wrap;
    word-break: break-word;
}
.message-attachments {
    display: flex;
    flex-wrap: wrap;
    gap: 6px;
    margin-top: 10px;
    padding-top: 10px;
    border-top: 1px dashed currentColor;
    opacity: .9;
}
.attachment-tag {
    display: inline-flex;
    align-items: center;
    gap: 4px;
    padding: 3px 10px;
    background: rgba(255,255,255,.18);
    border-radius: var(--kw-radius-sm);
    font-size: 12px;
}
.message-operatore .attachment-tag { background: var(--kw-bg); border: 1px solid var(--kw-border-light); }

.reply-form {
    padding: 20px 24px 24px;
    background: var(--kw-bg-alt);
    border-top: 1px solid var(--kw-border-light);
}
.reply-form label { font-size: 13px; color: var(--kw-text); font-weight: 500; }

/* ============================================================ RESPONSIVE */
@media (max-width: 980px) {
    .ticket-detail-layout { grid-template-columns: 1fr; }
    .ticket-info-card { position: static; }
    .stats-grid { grid-template-columns: repeat(2, 1fr); }
}

@media (max-width: 720px) {
    h1 { font-size: 24px; }
    main.container { padding-top: 18px; }
    .container { padding: 0 16px; }
    .card, .section { padding: 18px; border-radius: var(--kw-radius); }
    .hero { padding: 24px 22px; }
    .form-row { grid-template-columns: 1fr; }
    .navbar-inner { position: relative; }
    .navbar-nav {
        display: none;
        position: absolute;
        top: 64px;
        left: 0;
        right: 0;
        flex-direction: column;
        gap: 0;
        background: #fff;
        border-bottom: 1px solid var(--kw-border);
        box-shadow: var(--kw-shadow-md);
        padding: 8px 12px;
    }
    .navbar-nav.open { display: flex; }
    .nav-link { padding: 12px 16px; border-radius: var(--kw-radius-sm); }
    .navbar-toggle { display: block; margin-left: auto; }
    .navbar-brand small { display: none; }
    .user-name { display: none; }
    .team-grid, .projects-grid { grid-template-columns: 1fr; }
    .message { max-width: 90%; }
    .messages-list { padding: 16px; }
    .reply-form { padding: 16px; }
    .conversation-card > h3 { padding: 14px 16px; }
    .filters-bar { padding: 8px; }
    .form-actions { flex-direction: column-reverse; }
    .form-actions .btn { width: 100%; }
}

@media (max-width: 480px) {
    .stats-grid { grid-template-columns: 1fr 1fr; gap: 10px; }
    .stat-card { padding: 14px 16px; }
    .stat-number { font-size: 26px; }
    .login-card { padding: 34px 26px 28px; }
    .table th, .table td { padding: 10px 12px; font-size: 13px; }
}